https://www.youtube.com/watch?v=NKMw5zEYhkQ

Empathize

Ready to meet your clients?

THE DESIGN THINKING MODEL

A framework for problem solving.

As we solve for our client’s issue, we use the Design Thinking process shown below. You’ll see this image in each step as a reminder of where you are throughout the challenge.

1
Empathize: walk in your client’s shoes.
2
Define: state your client’s needs and problems.
3
Ideate: dream up solutions to your client’s issues.
4
Prototype: make a representation of your solution to show.
5
Test: try your solutions out with others.

Begin with empathize.

We start with empathize so you can see the world through someone else’s eyes – try your best to experience it the way someone else does.

Remember, we are trying to figure out “How might we help people thrive mentally and physically in the midst of COVID-19?”

Ready to begin? The first step is to meet Niko!

MEET NIKO

Niko is here as a guide for you on this adventure.

He will introduce you to people with a variety of strengths and challenges.

These people are your clients, the ones you want to design for. Find out everything you can about them by listening and keeping an open mind.

Let’s Get Started

MEET YOUR CLIENTS

Explore the interviews below to start your adventure.

Select an image and learn more about this person through their story.

Niko

25 Years Old
BUILD Program Manager and DJ

Niko

25 Years Old
BUILD Program Manager and DJ

Benjamin

45 Years Old

Healthcare Provider

Mohamed

18 Years Old
High School Senior and Youth Entrepreneur

Mo

40 Years Old
Teacher and Entrepreneur

Yazmin

19 Years Old
College Student and Coder

Consider:

  • What was said in the interview?
  • How did they feel?
  • What are some challenges they faced?
  • What else did you notice about their interests and environment?

If you haven’t downloaded the accompanying Designbook, it’s a good time to do that! In Define, you’ll take notes, so you can start that now! The next step includes picking a client and defining the problem or need you will help solve.

Got the client picked out? Re-watch the interviews and take notes – get tons of details.

Here’s where you are on your journey….

Next Up: Define

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